Digirig products are made and sold by Softcomplex, Inc. (DBA Digirig).

1. 30-Day Satisfaction Guarantee

You may return any item bought from digirig.net within 30 days of delivery. Returned items must be complete and undamaged. We do not charge a restocking fee.

  • Item not defective (changed your mind, wrong model ordered, etc.): we refund the item’s purchase price. You pay the return shipping, and the original shipping charge is not refunded. We don’t send exchange units for items that aren’t defective; if you want a different item, place a new order.
  • Item defective: we exchange it for a new unit and pay the shipping both ways. We confirm the defect after reviewing your description and inspecting the item. If inspection finds the item is not defective, you pay the shipping charges.

If you bought from a dealer or marketplace, its own return policy applies for returns and refunds. The warranty in section 2 still applies.

2. One-Year Limited Warranty

For one year from the date of purchase, Digirig warrants its products against defects in materials and workmanship. This applies whether you bought from digirig.net, an authorized dealer, or Amazon. If you didn’t buy directly from us, include proof of purchase with your claim.

  • If a product fails under normal use during this period, we will repair or replace it, at our discretion, at no charge.
  • You pay to ship the item to us. We pay to ship it back to you.
  • Opening the enclosure does not void the warranty.

3. Exclusions

The warranty does not cover damage caused by:

  • Incorrect wiring, including miswired cables, connections to the wrong radio port, or wiring that differs from Digirig’s documentation.
  • Power problems, including overvoltage, reverse polarity, ground loops, and faulty power supplies.
  • Lightning strikes and other electrical surges.
  • Modifications, including unsuccessful attempts to change the serial port configuration.

4. Limitation of Liability

Our total liability for any claim relating to a Digirig product is limited to the price you paid for it. We are not liable for incidental or consequential damages, including damage to radios, computers, or other connected equipment, to the extent the law allows. Some states do not allow these limitations, so they may not apply to you.

5. How to Make a Claim

  1. Before you ship anything, contact us through digirig.net/contact. Include your order number, or proof of purchase if you bought elsewhere, and a description of the problem.
  2. We will reply with instructions and an RMA (return merchandise authorization) number. We can’t accept or process items sent without one.
  3. Pack the item securely and write the RMA number on the shipping label, as shown below.
Digirig
RMA #________
PO Box 2451
Grand Junction, CO 81502
USA